FAQ
Frequently Asked Questions
Find answers to the most common questions about our services.
Hosting & Domains
1. What types of hosting plans do you offer?
We offer shared hosting, WordPress hosting, VPS hosting, on-premises hosting, and OJS hosting — all with SSD storage, high uptime guarantees, and dedicated support.
2. Can you help with domain registration and transfer?
Yes. We assist with new domain registrations as well as seamless transfers from your existing registrar. We support all popular TLDs including .com, .in, .org, and more.
3. What is your server uptime guarantee?
We guarantee a minimum 99.9% uptime across all our hosting plans, backed by redundant infrastructure and 24/7 server monitoring.
4. Do you provide SSL certificates?
Yes, free SSL certificates are included with all our hosting plans to ensure your website is secure and trusted by browsers.
Website & Development
5. How long does it take to build a website?
A standard business website typically takes 7–15 working days depending on complexity, content availability, and revision cycles. Custom web applications may take longer.
6. Will my website be mobile-friendly?
Absolutely. All websites we develop are fully responsive and optimized for mobile, tablet, and desktop screens to ensure a great experience across all devices.
7. Do you offer website maintenance after launch?
Yes. We offer ongoing website maintenance packages that include updates, security patches, backups, performance monitoring, and content changes.
8. Can you redesign my existing website?
Yes, we handle full website redesigns while preserving your existing SEO rankings and content wherever possible.
Billing & Payments
9. What payment methods do you accept?
We accept bank transfers, UPI, and major payment gateways. GST invoices are provided for all transactions.
10. Do you offer refunds?
Refunds are available under certain conditions as outlined in our Refund Policy. Domain registrations and completed custom work are generally non-refundable.
11. Do hosting plans auto-renew?
We send renewal reminders before your plan expires. Auto-renewal can be set up on request. Failure to renew on time may result in service suspension.
Support & Other
12. How do I contact support?
You can reach us via email at info@cloudsprint.in or call us at +91 90526 52777. We typically respond within a few hours during business hours.
13. Do you serve clients outside Andhra Pradesh?
Yes. While we are based in Amaravathi, Andhra Pradesh, we serve clients across India and internationally with all services delivered remotely.
14. What is Tally on Cloud?
Tally on Cloud allows you to run your Tally accounting software on our secure cloud servers, enabling multi-user remote access from anywhere without needing a dedicated local server.